Terms of Service
Terms and Conditions
Last Updated: September 1, 2026
These Terms and Conditions (“Terms”) govern your use of the website https://www.mountcastlemedicalspa.com/ and your participation in our SMS/text messaging program, operated by Mountcastle Medical Aesthetics, LLC DBA Mountcastle Medical Aesthetics (“Company,” “we,” “us,” or “our”).
By accessing our website, providing your contact information, or opting into SMS communications, you agree to be bound by these Terms.
SMS Messaging Program Overview
By opting into our SMS program, you consent to receive recurring automated and/or manual text messages from Mountcastle Medical Aesthetics, which may include:
• Appointment confirmations and reminders
• Scheduling updates and administrative notifications
• Billing or account-related communications
• Patient satisfaction surveys
• Secure links related to your care
• Promotional or informational messages, where permitted and with consent
Message frequency varies depending on your interaction with our services.
SMS Consent and Opt-In
• SMS consent is obtained verbally, electronically, or in person during intake, scheduling, or service interaction
• By opting in, you authorize us to send SMS communications to the phone number provided
• Consent is not a condition of purchase or receipt of services
Users may opt into SMS communications through:
• Website forms
• Intake paperwork
• Appointment scheduling forms
• Verbal consent provided in person or over the phone
Opt-Out Instructions
You may withdraw consent at any time.
• To stop receiving messages, reply STOP to any SMS
• You will receive a confirmation of opt-out, such as: “Mountcastle Medical Aesthetics: You have successfully opted out and will no longer receive SMS messages from us.”
• After confirmation, no further SMS messages will be sent unless you re-enroll
To rejoin, you may opt in again through our standard intake process.
HELP Instructions
Users may reply HELP at any time for assistance. HELP responses will include the business name and contact information, such as:
“Mountcastle Medical Aesthetics: For assistance, call 571-266-1776. Reply STOP to unsubscribe.”
Message Frequency and Carrier Information
• Message frequency varies based on service needs and engagement
• Standard messaging and data rates may apply depending on your mobile carrier plan
• You are responsible for any charges imposed by your wireless provider
• Wireless carriers are not liable for delayed, failed, or undelivered messages
Permitted Use Cases
Our SMS communications are limited to:
• Appointment confirmations and reminders
• Patient care coordination messages
• Administrative notifications
• Service updates and waitlist notifications
• Limited promotional communications, only where consented
We do not use SMS messaging for unauthorized or unrelated purposes.
Mobile Information Protection and HIPAA Considerations
We are committed to protecting your privacy and maintaining compliance with applicable privacy laws, including HIPAA where applicable.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Mobile phone numbers and SMS consent data are used strictly for communication purposes
• SMS opt-in data and consent will not be shared with third parties, except for service providers strictly necessary to operate SMS delivery systems, such as messaging platforms or aggregators
• All third-party service providers are required to maintain appropriate confidentiality and data protection safeguards
• SMS communications are not intended to include highly sensitive PHI unless transmitted through secure systems
Additional detail is available in our Privacy Policy.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect SMS-related data, including:
• Secure communication systems
• Access restrictions to authorized personnel only
• Vendor compliance requirements for data protection
While we take reasonable steps to protect your information, no electronic transmission or storage system is guaranteed to be completely secure.
Age Restriction
By using our services, this website, or opting into our SMS program, you confirm that you are 18 years of age or older.
Our services are not directed to or intended for individuals under 18.
Carrier Liability Disclaimer
To the maximum extent permitted by law:
• Mobile carriers are not liable for delayed, failed, or undelivered messages
• Delivery depends on carrier network availability and external conditions beyond our control
Website Terms of Use and Medical Disclaimer
The information provided on this website is for educational and informational purposes only and does not constitute medical advice.
Visitors should not rely on information on this website as a substitute for consultation with a qualified healthcare professional. Always seek the advice of a physician or qualified healthcare provider with questions regarding medical conditions or treatments.
Use of this website does not establish a physician patient relationship with Dr. Timothy Mountcastle, Double Board Certified Plastic Surgeon, or Mountcastle Medical Aesthetics.
Individual results from aesthetic or medical treatments may vary. Mountcastle Medical Aesthetics does not guarantee treatment outcomes described on this website.
Contact Form and HIPAA Disclaimer
If you submit information through a website contact form, appointment request form, or email, please do not include confidential medical information.
Communication through this website does not create a physician patient relationship and may not be secure for transmitting protected health information.
If you need to discuss private medical information, please contact our office directly by phone at 571-570-1930.
Before and After Photo Disclaimer
Before and after photographs displayed on this website represent actual patients of Mountcastle Medical Aesthetics unless otherwise noted.
Individual results vary and outcomes cannot be guaranteed. These images are provided for educational purposes and should not be interpreted as a guarantee of specific results.
All photographs are used with patient consent.
Intellectual Property
All content on this website, including text, images, graphics, and design, is the property of Mountcastle Medical Aesthetics unless otherwise noted and may not be reproduced or distributed without written permission.
Limitation of Liability
To the fullest extent permitted by applicable law:
• Mountcastle Medical Aesthetics shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of our website or SMS program
• This includes, without limitation, damages related to message delivery failures, service interruptions, or reliance on SMS content
Changes to These Terms
We may modify or update these Terms at any time.
• Updates will be posted on this page with a revised “Last Updated” date
• Continued use of our website or SMS program constitutes acceptance of any changes
• Users are encouraged to review these Terms periodically
Termination
We reserve the right to suspend or terminate SMS access or services at our discretion, including in cases of misuse or technical necessity.
Contact Information
If you have questions regarding these Terms or our SMS program, please contact us:
Mountcastle Medical Aesthetics
44095 Pipeline Plaza, Suite 270
Ashburn, VA 20147
Phone: 571-570-1930
Email: info@mountcastlemedicalspa.com